Support

Need help with Visido? We’re a small shop and we actually answer our email.

Get in touch

Email [email protected]. We typically respond within one business day.

Common questions

How do I restore my Pro subscription?

Open Visido, tap Settings, then tap Restore Purchases. Make sure you’re signed in to the same Apple ID you used to purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to Settings → Your Name → Subscriptions on iOS, or System Settings → Apple ID → Subscriptions on macOS.

My tasks aren’t syncing between devices.

Visido uses iCloud. Make sure iCloud Drive is enabled and Visido is toggled on in your iCloud settings. Tasks can take up to a minute to sync.

Is there a refund policy?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.

Send us feedback or open a ticket

Please login or create an account to access the Customer Support Portal